Referral
Who we accept & how to refer
Making a referral.
Referrals are accepted from local authority children’s social care, solicitors or the Family Court (with the allocated social worker’s agreement), CAFCASS guardians, and independent social workers within proceedings.
Initial enquiry
Contact the Registered Manager by phone or email. We respond within one working day — telephone enquiries are welcome before a formal referral.
Pre-placement meeting
If suitable in principle, we meet the family and the allocated social worker and agree a written placement agreement.
Admission
The parent receives the Resident's Guide, an induction, and a written, accessible explanation of the assessment process.
Submit the referral
Include the referral form, chronology, latest assessment, care plan, risk assessments and any court directions. We screen within 48 hours.
The home
A genuinely domestic setting.
A two-storey residential house in Manchester, configured as a specialist assessment unit — where every room is also a place to learn how a family lives.
Communal
lounge
The shared social heart of the home, for relaxed daily life and naturalistic observation of parent–child interaction.
Children's
play room
Equipped by age stage from infant sensory play to early school-age craft — a primary space for assessing play interaction.
Kitchen &
dining
Meal planning, preparation and mealtimes are significant assessment activities, with feeding equipment across the 0–8 range.
Family
bedrooms
Four private, individually keyed rooms, personalised at admission — from a bedside crib for a newborn to a bed for an older child.
Assessment &
programme room
A calm, acoustically private space for keywork, PAMS sessions, reviews and clinical work with the therapeutic team.
Safety
throughout
Secure staff-controlled entry, weekly-tested smoke detection, fire drills, annual safe-area assessment and accessible adaptations.
Proprietor
Aneela Sattar
ultimate legal accountability
Responsible Individual
Charles Tosan
Ofsted regulatory accountability
Registered Manager (DSL)
Operational & clinical leadership
Deputy Manager (Cover DSL)
Full authority in the manager's absence
Qualified Social Worker
Social Work England registered
Lead Assessors · Family Support Workers
Daily assessment & care
Staffing & governance
Two clear lines of accountability.
Head Office provides strategic oversight, regulatory accountability and governance. The on-site team — led by the Registered Manager — delivers the day-to-day assessment and residential care.
The Registered Manager holds operational and clinical leadership and is the Designated Safeguarding Lead. The Responsible Individual holds Ofsted-registered accountability. Quarterly governance reviews and an annual self-evaluation against the National Minimum Standards keep practice sharp.
- PAMS accredited
- Enhanced DBS
- Team Teach trained
- Trauma-informed
- Reflective supervision
- OV Care recording
Equality, diversity & inclusion
As fair for every parent.
We serve parents from all backgrounds, cultures and languages, in full compliance with the Equality Act 2010. The assessment is designed to be fair, objective and free from cultural bias or stereotype.
Qualified interpreters are commissioned for all formal sessions where English is not a parent’s first language. Where a parent has a learning disability, we adapt all communication, build in extra support time, and use the ParentAssess framework. Independent advocacy is always supported, never obstructed.
Interpreting
For every assessment session, review and key meeting.
ParentAssess
An adapted framework for a fair evaluation of every parent.
Accessible formats
Easy-read and audio versions of key documents on request.
Advocacy
Independent advocacy supported throughout the placement.